Lanzarote Airport Barrier-Free Assistance Service


Lanzarote Airport Barrier-Free Assistance Service Information

Lanzarote Airport special assistance services for people with reduced mobility (P.R.M.) and people with disabilities to make your stay before and after flying easier. Whether facing physical or mental challenges, advanced age, or other conditions requiring special attention, Lanzarote Airport Without Barriers service is there to make your travel experience more accessible. Reduced mobility assistance services for ACE Airport are now available to book online.

Booking Your Reduced Mobility Assistance

Please request assistance at least 48 hours before your scheduled departure to Lanzarote Airport, whether booking through a travel agency, airline, or website or by calling (+34) 91 321 10 00. Check with your airline regarding any restrictions on transporting your mobility equipment.

Arrival for Reduced Mobility Passengers

Arrive at least two and a half hours before your flight and report your arrival at the check-in desk or Airport Monoliths (Airport electronic information boards). For early morning flights, confirm the terminal’s opening times.

During Your Journey Through The Airport

Lanzarote Airport associates will guide you through check-in, security, boarding, and arrivals, ensuring a smooth experience. You will receive the necessary assistance right when you need it for transit or connecting flights.

Reduced Mobility Assistance – Meeting Points at César Manrique-Lanzarote Airport

Lanzarote Airport is dedicated to making your visit as smooth as possible. To help with this, several meeting points are at convenient locations throughout César Manrique-Lanzarote Airport, including the arrivals lounge, departures area, check-in lobby, boarding office, and other vital spots. (See a list of these points below)

César Manrique-Lanzarote Airport has meeting points as part of its support service for people needing reduced mobility assistance. You can choose to be escorted to any of the meeting points of your choice:

  • Arrivals lounge Terminal T1
  • Terminal T1 departures forecourt
  • Terminal T1 check-in lobby
  • Terminal T1 Boarding
  • Office (T1)
  • Terminal T2 Check-in lobby
  • Terminal T2 forecourt

Upon entering Lanzarote Airport, the special assistance desk is located on the right-hand side of the main door of the airport. Look for the Sin Barrerras signs or servicio de asistencia a personas con movilidad reducida.

Reduced Mobility Assistance
Reduced Mobility Assistance / Sin Barreras

Assistance at Departures and Arrivals Areas

Lanzarote Airport staff will help you seamlessly navigate through the arrivals and departures areas with assistance.

Mobility Scooters and wheelchairs at Lanzarote Airport

Please note that airlines can apply transport restrictions on your mobility equipment. If you wish to travel with your wheelchair or electric scooter, check with your airline beforehand. 

mobility scooter hire lanzarote

If you do not wish to bring your wheelchair or mobility scooter on the flight, or your airline does not allow this, another solution exists. Several companies offer mobility aids for rent in Lanzarote at affordable rates. If you are considering renting a wheelchair or mobility scooter in Lanzarote, some rental companies even offer free delivery and collection directly to and from your accommodation.

Additional Airport Information

Explore additional services available at the airport, including travel agencies, cash machines, baggage facilities, information and meeting points, and other services to enhance your journey.

Safety and Medical Services

Rest assured, your safety is a priority. Medical services and defibrillators are strategically placed throughout Lanzarote Airport for emergencies.

To ensure a smooth experience at the airport, request assistance in advance and specify your specific needs. This preparation will help make your arrival and journey through the airport hassle-free.

Important Information when requesting Mobility assistance

  • The service is free of charge and is for persons with reduced mobility or disability.
  • An adult must accompany all minors.
  • You can book assistance for a maximum of 4 flights in one single request.
  • To ensure the quality of the service provided, it is necessary to request assistance at least 48 hours before your flight departure time.
  • Even if the flight you have booked is not in our system, we will process your booking just the same.
  • You must arrive at the designated meeting point 2 and a half hours before your flight departs.
  • It would be best to inform your airline or tour operator.
  • Airlines may place limits on transporting your mobility equipment. If you plan to travel with your own wheelchair/mobility scooter, we recommend you check with your airline.

What details will you be asked for when requesting assistance? 

  • Your contact information (including email address) and assistance needs.
  • Booking or boarding pass details: Date, time, flight number, departure and arrival airport

For further assistance with reduced mobility assistance at Lanzarote Airport , contact (+34) 91 321 10 00 or sinbarreras@aena.es. Request assistance at any time online. Facilities are open from 7:00 to 00:00. Travel confidently with Lanzarote Barrier-Free Assistance. 

Servicio de asistencia a personas con movilidad reducida o discapacidad

Flying with reduced mobility – Airline Industry Commitment

Air travel can be a challenging experience for passengers with physical or hidden disabilities. Whether it’s due to mobility issues, sensory sensitivities, or other concerns, flying can be inconvenient, worrying, or even painful for some individuals. However, the airline industry recognises the importance of ensuring that air travel is accessible to all passengers, regardless of their abilities.

To this end, airlines and airports are working closely with representative groups from the accessibility community to better understand the needs and concerns of passengers with disabilities. They are implementing a range of measures to make flying as hassle-free as possible, including improved training for airline staff, better communication with passengers about their rights and options, and the development of new technologies and equipment that can help make air travel more comfortable and accessible for all.

Additionally, airlines are committed to ensuring that passengers with disabilities are treated with the utmost dignity and respect throughout their travel experience. This includes providing assistance with boarding, deplaning, and navigating the airport, as well as ensuring that any necessary accommodations (such as wheelchair-accessible seating) are available and easily accessible.

In summary, the airline industry is committed to providing safe, reliable, and dignified air travel that is equally accessible to all passengers, regardless of their abilities. Through ongoing collaboration with the accessibility community and the implementation of innovative new solutions, airlines are working to make air travel a more inclusive and enjoyable experience for everyone.

Disability facilities and adapted transport at Lanzarote Airport

Lanzarote Airport takes great care to provide disabled facilities that cater to the needs of physically challenged passengers. From accessible parking spaces to specially designed toilets, the airport is equipped with all the necessary amenities to ensure a comfortable and hassle-free experience for all travellers. Additionally, the airport staff is trained to provide assistance to passengers with disabilities, from check-in to boarding and disembarking. With these measures in place, physically challenged passengers can enjoy a stress-free journey through Lanzarote Airport.

For anyone on holiday with particular needs, getting from the airport does not have to be stressful. There are a number of airport transport options available. Several vehicles are adapted for those with reduced mobility and even for those who are looking to book car hire at Lanzarote airport.

Airport Transport adapted for individuals with reduced mobility

As mentioned above, there are hire cars available that can accommodate wheelchairs and have an electrical platform for easy incorporation. Contact car reservations prior to your trip to ensure availability. However, you may prefer an adapted taxi or public bus that suits your mobility needs.

All buses on Lanzarote are wheelchair-friendly. They have an extending ramp from the middle doors that allows wheelchairs to access them. However, most buses can only accommodate one wheelchair at a time. If you require assistance, you can go to the front of the bus and ask the driver for help. They will then come to the middle doors and extend the ramp for you.

There are a number of transportation providers that offer minibus transfers equipped with disabled lifts. Additionally, taxis with such facilitation are also available. To obtain a taxi with a disabled lift, one may approach the taxi marshal at the rank and make a request. However, it is important to note that this may involve a brief wait.

Booking Special Assistance with your Airline

It is advisable to request Special Assistance services from your airline when you book your flight. However, you may also pre-book them on most airline’s websites up to 48 hours before the scheduled flight departure time. In case you miss the 48-hour window, you may contact their individual Special Assistance team up to 12 hours prior to the scheduled flight departure (subject to opening hours). For mobility assistance in connection with your flight with Ryanair, Jet2, easyJet, TUI, British Airways, Iberia, BA Euroflyer and Vueling Airlines, please request this service via their specific website.